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Delivery & Returns

UK
We offer a complementary next day delivery service for all UK orders placed before 3pm. If your order is placed after this time, or during the weekend, your item(s) will be dispatched on the nearest working day. We aim to despatch all orders on the day your funds have cleared through our bank. Please be aware that your parcel will require a signature in order to be delivered and tracking information will be supplied on the day of dispatch. 


INTERNATIONAL ORDERS
We offer complimentary delivery on all international orders. If your order is placed before 12pm (GMT) your item(s) will be dispatched on the same day. We aim to get your order to you as quickly as possible, but in rare cases, local customs and excise authorities can introduce delivery delays that are out of our control. We will notify you of any delays where possible and a tracking number will be sent to you on the day of dispatch.


COLLECT IN STORE
Collect your purchase in person from our Newcastle Upon Tyne Boutique , our via our partners in Knightsbridge London or central Manchester.  Collections can be made by appointment only during our opening hours. Please note, photo ID and proof of purchase will be required for collection.


ADDITIONAL INFORMATION
All of our items are fully insured whilst in transit. In the unlikely event your parcel goes missing or does not arrive on time, please contact us on 0191 281 4976 at the earliest opportunity.
UK shipping is provided by Royal Mail Special Delivery and international shipping is provided by UPS Express and DHL. We will only deliver to the purchaser's address proof of this may be requested.


International clients may be liable to customs and excise duties or taxes when purchasing from us. We are unable to waive these charges and they must be paid in order for you to receive your item. Rates are dependent on the country of residence, so please contact your local customs authority for detailed information.

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