We're confident that you'll love your purchase from us, but we understand the importance of peace of mind when shopping online. If you decide you would like to return your item, we offer a 14-day returns period from the date of delivery, entitling you to a full refund or exchange.
To make a return, please contact us by email or phone on 0191 281 4976 to register your return. After receiving confirmation from a member of our customer care team, items may be returned via Royal Mail special delivery or brought back to our store at the following address:
58 Acorn Road
Newcastle Upon Tyne
For purchases made in store a credit note will be issued and a restocking fee may be charged unless the item is faulty in which case a refund will be given. You DON’T have a legal right to a refund or replacement just because you change your mind.
Up to 30 days after purchase, if your goods are faulty you can get an immediate refund.
Up to 6 months after purchase, if it can’t be repaired or replaced, then you are entitled to a full refund in most cases.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, certification and accessories where applicable. If returning a new unused watch all factory seals must be intact to receive a full refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email or call you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of business days.